Customer services: call 0800 054 2661 9am to 8pm Monday – Friday, 9am to 5pm Saturday, 10am to 4pm Sunday. Closed on Bank Holidays.
Here are some additional details.
1. Information Collection
We do not collect personally identifiable information about you, except when you provide it to us directly or through a third party. For example, if you decide to complete a user registration form or complete an online survey you may be asked to provide certain information such as your contact information (name, email address, mailing address and telephone number), product and/or skincare concerns, and the brands and products you use.
If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information.
2. Use of Personally Identifiable Information
We strive to provide you with a full range of personalised skincare products and services designed to meet your unique cosmetic needs. In order to provide you with this level of service, we may use your personal information in the manner described below:
a. Communications to Serve You
If you have elected to provide us with your contact information, e.g., by registering at the Crème de la Mer UK Site or emailing our Customer Service department, we may provide you with service related announcements concerning the Crème de la Mer UK Site or contact you regarding your customer service requests. For example, all registered users will receive a welcoming email to confirm their registration. We may also contact you to respond to product questions or concerns that you may express. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offer our customers.
b. Opt-In Communications
In addition to the essential service related announcements that we will send you as described in Section 2(a) above, if you opt-in during the Crème de la Mer UK Site registration process or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys or other communications containing product and event information, cosmetics tips or promotions (“Opt-In Communications”). If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications. If you do opt-in and later decide that you would no longer like to receive these communications, see Section 13 (Choice/Opt-Out) below.
3. Use of Personally Identifiable Information by Group Companies
4. No Disclosure of Personally Identifiable Information for Third Party Marketing Without Your Consent
We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.
5. Disclosure of Personally Identifiable Information
a. Fraud Protection and Compliance with Law
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organisations for credit fraud protection and risk reduction.
b. Service Providers
c. Special Events
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Crème de la Mer UK Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties. This Site is not responsible for and disclaims all liability for any use of the information you choose to provide to such third parties.
d. Business Transfers
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Crème de la Mer UK Site you agree that your data may be transferred to such parties in these circumstances.
6. Transfer of Data to Other Countries
7. Cookies, IP Addresses, Pixel Tags & Tracking Technology
A cookie is a piece of data that enables us to track and target your preferences. We may place a "cookie" on your computer's hard drive so we can recognise you as a return user and personalise your experience and your use of our Crème de la Mer UK Site. The cookie will be stored on your computer's hard drive until you remove it. You can have your browser notify you of, or automatically reject, cookies. Rejecting our cookies will disenable the Coremetrics cookies (described below) as well. If you reject our cookies, you may still use the Crème de la Mer UK Site, but you may be limited in the use of some of the features.
We may also use IP addresses to analyse trends, administer the Crème de la Mer UK Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
When you visit this Crème de la Mer UK Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Crème de la Mer UK Site to determine what types of email your browser supports and personalise your experience. These consist of a few lines of code embedded on the pages of our Site. The data collected by our use of pixel tags is anonymous (e.g. the webpages you visit, your operating system and browser). As this data does not personally identify you, we may use such data for any purpose. In addition to this anonymous use, we may also use the non-personal information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information, in which case we will treat the combined information as personal data and will only process it in accordance with this policy.
We have recently made enhancements to our pixel tags in order to provide you with targeted re-marketing advertisements through the use of technology provided by Google. The pixel tags that we place on the Site are used by Google in combination with a cookie that Google sets on your computer to track customer browsing habits and provide you with more relevant advertising based on this browsing. The aim of this is to better target interactive advertising and to enhance the online experience for our customers. The data that we share with Google for these purposes is anonymised data. We do not share your personal data with Google. If you reject the Google cookie, you will prevent such pixel tags from relaying this anonymised information about you and this may limit your use of some of our Site features. If you do not wish your online behaviour to be tracked in this manner, please visit the following website for more information and to opt-out if you so wish: http://www.google.com/privacy_ads.html. Please be advised that we are not responsible for the Google remarketing scheme or Google’s privacy practices.
We are continuously working to make your experience on our Crème de la Mer UK Site better. To this end, we have retained a company, Coremetrics, to assist us in better understanding your use of our Crème de la Mer UK Site. We will place cookies on your computer to collect information that will show us how you come to our site and how you use and navigate our Crème de la Mer UK Site. Coremetrics is contractually required to maintain all information collected on our behalf in confidence. You may elect to limit or eliminate the data that Coremetrics receives regarding your use of our Crème de la Mer UK Site by clicking here.
You do not have to accept cookies. You can decide if you want to accept cookies by changing the settings on your browser either to accept all cookies, reject all cookies, or notify you when a cookie is set. Switching off cookies will still allow you to view the majority of content on our site, although it may restrict your use of our interactive tools.
8. Use of Aggregate Information
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners. See also Section 6.
9. People under 18
If you are under 18 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register. This Site is not designed for minors and we do not knowingly collect personally identifiable information from any person under 18 years of age. If you are under 18 years of age and have any questions or concerns about this Site, please seek guidance from a parent or responsible adult. In relation to our use of Google’s remarketing scheme, Google subscribes to the Internet Advertising Bureau’s Good Practice Principles which prohibit the use of information that appears to relate to children under the age of 13 at the time of data collection to target online advertisements.
We implement various security measures in accordance with industry standards to protect the security of your personal information. Your personal information will be stored at facilities located across the world and not necessarily within the EU. See also Section 6. If you have any questions about security at the Crème de la Mer UK Site, you can email us at firstname.lastname@example.org.
12. Accuracy of and Updating Your Information
We will take reasonable steps to create an accurate record of any personal information you have submitted through this Site. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information.
You are responsible for keeping your information on file with us up to date. You may review and change the personally identifiable information you provide to us at any time by emailing us at:email@example.com
14. Data Controller
The information you provide to us will be managed by Data Controller, Crème de la Mer UK, Constellation House, 3 Kites Croft Business Park, Warsash Road, Fareham, PO14 4LF.
15. Notification of Changes
We have taken great measures to ensure that your visit to our Crème de la Mer UK Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at firstname.lastname@example.org.