Customer Service
ONLINE CUSTOMER SERVICES

For queries regarding any online purchases.

0800 054 2661

Mon - Thurs 8am - 7pm
Fri 8am - 5.30pm
Sat 9am - 6pm
Sun 10am - 4pm
Closed bank holidays.

CHAT

Meet our online experts
available to chat in English or Mandarin.

English: Mon - Fri 11am - 3pm &
6pm - 9pm
中文网上服务:星期一到星期五,晚7点到晚10点

OTHER ENQUIRIES
IN-STORE CUSTOMER SERVICES

For queries regarding product purchased in store.

0808 281 0225

Mon - Thurs 9am - 6pm
Fri 9am - 4.30pm
Sat 9am - 5pm
Closed Sundays and bank holidays.

HEAD OFFICE

For queries regarding Marketing or any other Head Office departments.

0370 034 6700

Mon - Thurs 8.30am - 6pm
Fri 8.30am - 4.30pm
Closed weekends and bank holidays.

GIFT CARD ENQUIRIES

For queries regarding Gift Cards.

0808 178 2063

Mon - Fri 9am - 5pm
Closed weekends and bank holidays.