ORDER PROCESSING

UK mainland orders received by 3pm Monday to Thursday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.

Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.

Orders are processed and dispatched on business days only (Monday to Friday, excluding bank holidays).

ORDER STATUS

Check the status of your most recent orders by visiting the ORDER STATUS page in the My Account section. This is the easiest and fastest way to get the most current information regarding your www.cremedelamer.co.uk orders.

When you click on Order Status, you will be prompted to log in with your email address and password. An order summary page will provide you with detailed information about your current and past orders.

After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.

Please Note: The courier may not post tracking information online for up to 24 hours after the order is dispatched.


Order Status Descriptions

Processing

Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.

In Warehouse

The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.

Dispatched

Our courier, Yodel@HOME, has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery with Yodel@HOME by clicking on the link in your order dispatch email.

ORDER CANCELLATIONS

Occasionally, orders or parts of an order are not accepted or are cancelled by our system for various reasons. Some reasons are:

  • Item(s) not available
  • Difficulty in processing payment information
  • Cannot deliver to address provided
  • Duplicate order was placed

If your order is not accepted or is cancelled by us, you will receive an email to explain the reason. Your original payment method will be refunded for the appropriate amount.

If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0225 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. If it is possible we will let you know about any changes to the price of the products, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may wish to cancel your order and return your products once received in accordance with our RETURNS POLICY.

ITEM AVAILABILITY

Temporarily Out of Stock

If a basic stock item is unavailable on www.cremedelamer.co.uk it will show as temporarily out of stock, and you can request to receive an email when the product comes back into stock by clicking on the 'Notify Me' button beside the product.

Sold Out

If a limited edition item is unavailable on www.cremedelamer.co.uk it will show as sold out. You can find your nearest La Mer counter to see if they have it in stock using our store locator. Unfortunately you can't add out of stock items to your Shopping Bag

MAXIMUM PURCHASE POLICY

We regret that we must limit orders to no more than 6 units of any one item. There’s a maximum purchase of £2500 per customer per order.

PAYMENT OPTIONS

Payments are processed by our secure payment partner, CyberSource. We accept the following forms of payment.

American Express Paypal Debit MasterCard   Maestro Visa Credit Visa Electron

Prefer to place an order by phone? Call us on 0808 281 0225.

SECURITY CODE

The card security code is a unique three or four-digit number printed on your debit/credit card. The number is not embossed on the card so that it cannot be printed on receipts - making it difficult for anyone other than the genuine cardholder to know it.

Cards

AMEX

SECURITY ONLINE

At www.cremedelamer.co.uk, we understand how important security is to you. When you place an online order with us, we encode your info using Secure Sockets Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date.

We also use government-approved encryption software to ensure that your order is placed safely and securely.

Encryption only works with the following browsers:

  • Internet Explorer 11.0 and higher
  • Edge
  • Mozilla Firefox 50 and higher
  • Safari 9 and higher
  • Latest Version of Google Chrome